Software Support And Maintenance Agreement

These contract templates cover the provision of software-related support and maintenance services. This software support and maintenance contract provides related services to a licensee who has been licensed by the licensee for the use of software applications. See software licensing agreement – licensee for licensees and other software agreements. Under this agreement, maintenance services are provided for certain identified software. Maintenance services are set to cover the provision and/or application of updates and updates for the software to be maintained. The service provider is expected to provide services to a defined standard (for example. B with appropriate diligence and skill) and have the right to suspend services in the event of non-payment by the customer. The customer may be required to cooperate generally with the service provider and may also be required to grant the service provider access to its COMPUTER systems necessary to provide maintenance services. If you are looking for a contract that includes software development and/or licensing, as well as support and/or maintenance, you will find more information at: This document is also available in standard and long versions. If the service provider acts as a processor of personal data about the data provided by the customer, you should either use one of these longer documents or supplement that document with a data processing contract. More detailed information on how maintenance services should be provided is provided in the Schedule level service.

This schedule includes topics such as regularization, the provision of notice regarding the publication of updates and upgrades, how to provide/apply updates and upgrades, and the consequences that the customer refuses to apply or have applied updates and upgrades to software. The main maintenance services are the provision and/or application of software updates and upgrades. This agreement contains all the provisions you can expect in any maintenance contract for the software, but not many others. The details of the services themselves are defined in an agreement on the service level contract, which is accompanied by a timetable. As software maintenance contracts go, this one is short, simple and easy to use. Maintenance services typically include updating the pending software and sometimes installing and setting up these updates.

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